Cancellation and Refund Policy
At D.K Industries, we strive to provide you with the best products and services. However, please read our Cancellation and Refund Policy carefully before making a purchase.
- Once a product is purchased or booked by the customer, cancellation requests will not be entertained.
- We do not accept cancellations for any orders, including henna powder, herbal products, and other items.
- We have a strict no-refund policy for products purchased from our website.
- In case the customer receives a wrong or defective product, we encourage them to get in touch with us at email@example.com or call us at +91-77039 33009.
- Please provide details of the issue along with relevant images, order numbers, and contact information in the email.
- Our customer support team will review the request and get back to you within 48 hours.
- If the request is approved, we will initiate a refund or exchange process based on the nature of the issue.
- Refunds will be processed through the original payment method used during the purchase.
- In case of a refund, it may take 7-10 business days for the amount to reflect in your account, depending on your bank’s processing time.
Wrong or Defective Products
- In case you receive a wrong product or a defective item, please notify us within 3 days of receiving the order.
- The product should be unused and in its original packaging with all the labels intact.
- Our team will investigate the matter and provide a resolution as per our company policies.
Contact Information: If you have any questions or concerns regarding our Cancellation and Refund Policy, please feel free to contact us at:
Phone: +91-77039 33009
Address: D.K Industries, Ghaziabad
Note: This Cancellation and Refund Policy is applicable only to purchases made through our official website. For purchases made through third-party platforms, kindly refer to their respective cancellation and refund policies.